Wiki Tag: personas

Rick Sanchez, Technical Communication Student Contributor

Technical Communication Student Contributor 21 years old, single Technical communication major, Restaurant, Hotel, and Institutional Management (RHIM) minor Intern in the Communications Services Department at his university Uses Facebook and Twitter Helped the Communication Services Department set up its Facebook page “I’m learning how to apply my class work to real-world communication problems.” Rick began […]

Robert Haines, Engineering Supervisor

First-Line Supervisor for Military Engineers, Robins Air Force Base 38 years old, married, 2 kids M.S. in Aerospace Engineering from the Air Force Institute of Technology Mid-Career Level Air Force Engineer of the Year, 2007 Acquisition Professional Development Level 2 Certified in Program Management and Systems Engineering Member of ASME and NACE No formal technical […]


Personas are fictitious characters that are created to represent the different user types within a targeted demographic that might use a site or product. The TCBOK development committee created personas that should represent the majority of users who might be accessing TCBOK. The technical communication community is so diverse that there is no way […]

Margy Statler, Senior STC Member

Technical Communicator with Accessibility Needs Looking to Expand Knowledge Technical communicator, 16 years 59-years-old, married Bachelor of arts degree, Wellesley College; masters technical and professional writing, Northeastern University Human Factors in Informational Design masters program candidate at Bentley College Senior member of the STC “I need to design an accessible website for my usability class.” […]

Randy Green, Information Developer

Information Developer for TraxTronix 34 years old, single BS in Technical Communication, University of Illinois at Chicago (UIC) Proficient in FrameMaker, Robohelp, Photoshop, and Dreamweaver Has worked for 3 different Chicago-area companies since graduating from UIC Has accounts on FaceBook and Flikr Senior member of STC but not active in chapter or SIGs “I’m seeing […]

Alicia Madison, College Dean

Dean, College of Arts and Sciences, Dixie State University 68 years old, widowed Holds B.A., M.A., and Ph.D. in History with a research specialization in the Mexican Civil War Has worked as an educator for over 40 years Has traveled extensively in Mexico and Central America Has built a strong exchange program between her institution […]

Anu Patel, Academic Director of Masters Program

Director, Master of Science in Professional and Technical Communication, NEIT 48 years old Associate Professor of English, Department of Humanities, New England Institute of Technology PhD in Rhetoric and Technical Communication from Michigan Tech Promoted to Associate Professor with tenure seven years ago Concerned about the marginalization of English faculty at technological university to service […]

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