People Management

People management involves choosing staff to work on projects and coaching them to their highest levels of performance.

Project Management

Project management involves estimating schedules and budgets, assuring quality, and preparing for the unexpected

Business Management

Business management is about the challenges of strategic planning, preparing business cases, marketing a technical communication projects, and developing business processes to ensure the smooth flow of work within a technical communication staff.


The purpose of gathering metrics is to understand the quality level of user documentation, to be able to improve that quality, and to be able to quantify that improvement.