Wiki Tag: bibliography

Business Etiquette

Annotated Bibliography Online Etiquette As more business communication moves to computer-mediated means, the unique etiquette that evolves online differs from face-to-face communication. This annotated bibliography provides a brief overview of online communication etiquette, particularly in a business setting. The sources included pull from business magazines, etiquette blogs, academic articles, and professional publications. Bailey, L. [Web […]


This bibliographic collection contains references relevant to technical communication, grouped into major categories. In some groups (e.g. Accessibility) we have listed key sources without further comment (so far). Some categories, such as Translation, include annotations that explain its subject and why you should read it. Bibliographic Categories Accessibility Activity Theory Analysis Basic Skills Business Process […]

Bibliography – Accessibility

Accessibility Design Shawn, Lawton Henry. Just Ask: Integrating Accessibility Throughout  Design., 2007. Section 508 Requirements Mueller, John Paul and John Mueller. Writing for Everybody: Understanding the Section 508 Accessibility Requirements. New York, NY: Springer-Verlag, 2003. Web Clark, Joe. Building Accessible Web Sites. Indianapolis, IN: New Riders Press, 2003. Harper, Simon and Yeliz Yesilada (eds.). […]

Bibliography – Analysis

Analysis Methods Audience/User Alfred, G. Okongo. Audience Analysis in Skilled Communication. Bloomington, IN: AuthorHouse, 2007. Anderson, Paul V. Technical Communication: A Reader-Centered Approach, 6th ed. Wadsworth Publishing, 2006. Garrett, J. J. The Elements of User Experience. Indianapolis, IN: New Riders Press, 2002. Horrigan, John B. A Typology of Information and Communication Technology Users. Washington, DC: […]

Bibliography – Activity Theory

Activity Theory Bedny, GZ., Seglin, MH., Miester, D. (2000). “Activity theory: history, research and application.” Theoretical Issues in Ergonomics Science 1(2), 168-206.This article outlines activity theory (referred to as AT), a theoretical approach developed by the psychologists of the former Soviet Union beginning in the 1930s and continuing to the present. “Under the rubrics of AT, plans, […]

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