Revision for “Business Process Management” created on March 25, 2018 @ 23:25:44

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Business Process Management
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<td id="content_col"> <!-- edit page button --> <!-- page content --> <h1 id="pageTitle">Bibliography - Business Process Management</h1> <span><p>Return to <a href="http://www.stchost.org/bodyofknowledge/wiki/bibliography/">Bibliography</a> home</p> <h3>Change Management</h3> <p>Harmon, P. <strong>Business Process Change</strong>. San Francisco, CA: Morgan Kaufmann, 2003.</p> <p>Scheer, A.G. et al. <strong>Business Process Change Management</strong>. Springer, 2003.</p> <h3>General</h3> <p>Andersen, Bjorn. <strong>Business Process Improvement Toolbox</strong>. Milwaukee, WI: American Society for Quality, 1999.</p> <p>Burlton, R.T. <strong>Business Process Management</strong>. Indianapolis, IN: Sams Publishing, 2001.</p> <p>Goldratt. Eliyahu M. and Jeff Cox. <strong>The Goal: A Process of Ongoing Improvement</strong>, 2nd revised edition. Great Barrington, MA: North River Press, 1992.</p> <p>Harrington, H. James. <strong>Business Process Improvement</strong>. New York, NY: McGraw-Hill, 1991.</p> <p>Jeston, John and Johan Nelis. <strong>Business Process Management: Practical Guidelines to Successful Implementations</strong>, 3rd ed. Burlington, MA: Butterworth-Heinemann, 2006.</p> <p>Smith, H. and P. Fingar. <strong>Business Process Management: The Third Wave</strong>. Meghan-Kiffer Press, 2002.</p> <h3>Maturity Models</h3> <p>Fisher, D.M. <strong>The Business Process Maturity Model: A Practical Approach for Identifying Opportunities for Optimization</strong>. 2004.</p> <h3>Measurement</h3> <p>Christopher, William F. and Carl G. Thor. <strong>Handbook for Productivity Measurement and Improvement</strong>. Portland, OR: Productivity Press, 1993.</p> <h3>Process Improvement</h3> <p>Harbour, Jerry. <strong>Cycle Time Reduction</strong>. Quality Resources, 1995.</p> <p>Harbour, Jerry. <strong>The Process Reengineering Handbook: Practical Steps to Working Smarter and Faster Through Process Improvement</strong>. Quality Resources, 1995.</p> <p>Junewick, Mary A. LeanSpeak: <strong>The Productivity Business Improvement Dictionary</strong>. New York, NY: Productivity Press, 2002.</p> <h3>Process Mapping</h3> <p>Damelio, Robert. <strong>The Basics of Process Mapping</strong>. Portland, OR: Productivity Press, 1996.</p> <p>Madison, Dan. <strong>Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow</strong>. Chico, CA: Paton Press, 2005.</p> <h3>Workflow Modeling</h3> <p>Laguna, Manuel and Johan Marklund. <strong>Business Process Modeling, Simulation, and Design</strong>. Upper Saddle River, NJ: Pearson Education, 2005.</p> <p>Sharp, Alec and Patrick McDermott. <strong>Workflow Modeling: Tools for Process Improvement and Application Development</strong>, 2nd ed. Norwood, MA: Artech House Publishing, 2008.</p> <p> </p> <p>Return to <a href="http://www.stchost.org/bodyofknowledge/wiki/bibliography/">Bibliography</a> home</p></span> <!-- attachments --> <!-- comments --> <!-- comments --> </td>
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