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In A Research Primer for Technical Communication, Hughes and Hayhoe (2007) define research as "the systematic collection and analysis of observations for the purpose of creating new knowledge that can inform actions and decisions" (p. 4). "The field of technical communication," they write, "relies on research to inform best practices within it" (p. 5). Source: A Research Primer for Technical Communication: Methods, Exemplars, and Analyses by Michael A. Hughes and George F. Hayhoe. Routledge. New York. 2007.