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Process Maturity

The Information Process Maturity Model was developed by JoAnn Hackos in 1994 as a process standard for information development. The model outlines the characteristics required for an organization to have quality information development processes. The best practices outlined in the model describe five levels of information process maturity, from ad hoc (Level 1) to optimizing (Level 5). Each level has defined characteristics and outcomes that will advance the organization to the next level of maturity.

An organization's information development maturity level is determined by the maturity of its processes in eight key areas:

  • Sound organizational structure
  • Information planning
  • Estimating, scheduling, and tracking of projects
  • Quality assurance activities
  • Hiring and training of staff
  • Innovative information designs to support customer needs
  • Cost and budgetary controls
  • Quality management

In her 2006 article, Collaboration: A New Key Characteristic for the Information Process Maturity Model, Hackos added a ninth key area: Collaboration. Hackos believes that a lack of collaboration is a key characteristic of a Level 1 organization that uses ad hoc information development processes.

Sources

Hackos, J. 2000. Using the Information Process-Maturity Model for Strategic Planning, Center for Information-Development Management

http://www.comtech-serv.com/pdfs/Strategic%20Planning.pdf

Hackos, J. Feb. 2006. Collaboration: A New Key Characteristic for the Information Process Maturity Model, Center for Information-Development Management, Information Management News 6 (2)

http://www.infomanagementcenter.com/enewsletter/200602/feature.htm

Credits

Karla Busch. This page was created for the persona of Kate Watkins.