Saaksvuori, A., & Immonen, A. (2008). Product Lifecycle Management, 3rd ed. Springer-Verlag.

Sabin, W. A. (2004). The Gregg Reference Manual, 10th ed. McGraw-Hill.

Saint-Onge, H., & Armstrong, C. (2004). The Conductive Organization: Building Beyond Sustainability. Elsevier Butterworth-Heinemann.

Sales, H. E. (2007). Professional Communications in Engineering. Palgrave/Macmillan.

Saliou, P. (1994). Crisis Communication in the Event of a Flu Pandemic. European Journal of Epidemiology, 10(4), 515–517.

Samara, T. (2007). Design Elements: A Graphic Style Manual. Rockport Publishers.

Sammarco, J. J., et al. (2007). A Technology Review of Smart Sensors with Wireless Networks for Applications in Hazardous Work Environments. Department of Health and Human Services.

Samson, D. C. (1993). Editing Technical Writing. Oxford University Press.

Sano, D. (1996). Designing Large-Scale Websites: A Visual Design Methodology. John Wiley & Sons.

Sant, T. (2004). Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts, 2nd ed. AMACOM.

Sapienza, P. (2004). Nurturing translocal communication: Russian immigrants on the World Wide Web. Technical Communication, 48(4), 435-448.

Schaffer, K. (2005). The Complete Book of Resumes: Simple Steps for Writing a Powerful Resume. Sourcebooks.

Scheer, A.G., et al. (2003). Business Process Change Management. Springer.

Schmid, C. F., & Schmid, S. E. (1979). Handbook of Graphic Presentation. John Wiley & Sons.

Schnapper, M., & Rollins, S. C. (2006). Value-Based Metrics for Improving Results: An Enterprise Project Management Toolkit. J. Ross Publishing.

Scholtes, P. R., Joiner, B. L., & Streibel, B. J. (1996). The Team Handbook. Oriel.

Schriver, K. (1997). Dynamics in Document Design: Creating Text for Readers. John Wiley & Sons.

Schryer, C. F. (1993). Records as genre. Written Communication, 10, 200-234.

Schulmeyer, G. G. (2007). Handbook of Software Quality Assurance, 4th ed. Artech House Publishers.

Schultz, S. I., et al. (1993). The Digital Style Guide. Digital Press.

Schultz, S. I., et al. (1993). The Digital Technical Documentation Handbook. Digital Press.

Schwaber, K. (2004). Agile Project Management with Scrum (Microsoft Professional). Microsoft Press.

Schwalbe, K. (2008). Information Technology Project Management, 5th ed. Course Technology.

Schwartz, M. (1995). Guidelines for bias-free writing. Indiana University Press.

Scollon, R., & Scollon, S. W. (1995). Intercultural Communication. Blackwell Publishers.

Scott, C., & Plumb, C. (1999). Using portfolios to evaluate service courses as part of an engineering writing program. Technical Communication Quarterly, 8(3), 337–350.

Scott, D. M. (2008). The New Rules of Marketing and PR: How to Use News Releases, Blogs, Podcasting, Viral Marketing and Online Media to Reach Buyers Directly. John Wiley & Sons.

Scott, J. B., Longo, B., & Wills, K. V. (2007). Critical Power Tools: Technical Communication and Cultural Studies. State University of New York.

Sears, A., & Jacko, J. A. (2007). The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, 2nd ed. Lawrence Erlbaum Associates.

Sears, M., Campbell, K., & Whiteclaw, C. (2002). Faculty reward and promotion in distributed learning environments—Pedagogy in implementation. Proceedings from ICCE ’02: International Conference on Computers in Education (Vol. 2), 1354–1355.

Seeger, M. W. (2006). Best Practices in Crisis Communication: An Expert Panel Process. Journal of Applied Communication Research, 34(3), 232–244.

Seeger, M. (2006). Best Practices in Crisis Communication: An Expert Panel Process. Journal of Applied Communication Research 34:3, 232-244.

Self, T. (2011). The DITA Style Guide: Best Practices for Authors. Scriptorium Publishing.

Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday.

Senge, P. (1994). The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. Doubleday.

Severino, C., Guerra, J. C., & Butler, J. E. (Eds.). (1997). Writing in Multicultural Settings. MLA.

Sevilla, C. (2001). Information Design Reference. Crisp Publications.

Sharp, A., & McDermott, P. (2008). Workflow Modeling: Tools for Process Improvement and Application Development, 2nd ed. Artech House Publishing.

Sharp, H., Rogers, Y., & Preece, J. (2007). Interaction Design: Beyond Human-Computer Interaction, 2nd ed. John Wiley & Sons.

Sharpe, D. T. (1974). The Psychology of Color and Design. Nelson-Hall.

Shawn, L. H. (2007). Just ask: Integrating accessibility throughout design.

Shea, R. H., Scanlon, L., & Aufses, R. D. (2007). The Language of Composition: Reading, Writing and Rhetoric. Bedford/St.Martin’s.

Shelton, J. H. Handbook for Technical Writing. Chicago, IL: NTC Business Books, 1994.

Shepherd, A. (2006). The Complete Idiot’s Guide to Skype™ for PCs. Penguin Group.

Shockley-Zalabak, P. S. (2008). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values, 7th ed. Allyn & Bacon.

Shore, J., & Warden, S. (2007). The Art of Agile Development. O’Reilly Media.

Shrestha, S., & Lenz, K. (2007). Eye Gaze Patterns while Searching vs. Browsing a Website. Usability News, 9(1).

Shneiderman, B. (1998). Designing the User Interface: Strategies for Human-Computer Interaction, 3rd ed. Addison-Wesley.

Shor, M. H., & Robson, R. (2000). A student-centered feedback control model of the educational process. Proceedings from FIE ’00: 30th Annual Frontiers in Education, Vol. 2, S1A/14–S1A/19.

Shweder, R. A. (1991). Thinking Through Cultures: Expeditions in Cultural Psychology. Harvard University Press.

Shweder, R. A., & LeVine, R. A. (Eds.). (1984). Culture Theory: Essays on the Mind, Self, and Emotion. Cambridge University Press.

Siciliano, G. (2003). Finance for Non-Financial Managers. McGraw-Hill.

Sides, C. H. (2007). First-person perspective: An analysis of informal and formal external program review strategies. Technical Communication, 54(4), 440–446.

Sides, C. H. (1998). Corporate advisory boards. Journal of Technical Writing and Communication, 28(1), 1-2.

Sides, C. H. (1999). How to Write & Present Technical Information. Oryx Press.

Siegel, D. (1996). Creating Killer Web Sites. Hayden.

Siegel, K. A. (2004). Essentials of RoboHelp HTML X5. IconLogic.

Silverstein, B. (2007). Best Practices: Managing People: Secrets to Leading for New Managers. Collins Business.

Simmons, J. (2007). The Designer’s Desktop Manual. How.

Simmons, M. W. (2007). Participation and Power: Civic Discourse in Environmental Policy Decisions. State University of New York.

Simpson, H., & Casey, S. M. (1988). Developing Effective User Documentation: A Human Factors Approach. McGraw-Hill.

Singh, N., & Pereira, A. (2005). The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. Butterworth-Heinemann.

Singh, S. (2007). Quantitative Social Research Methods. Sage Publications.

Skillin, M., & Gay, R. M. (1974). Words Into Type. Prentice Hall.

Skrocki, A. (2006). Contracts in a Nutshell. Thomson/West.

Slatin, J. M., & Rush, S. (2003). Maximum accessibility: Making your web site more usable for everyone. Addison-Wesley.

Slaunwhite, S. (2007). The Everything Guide To Writing Copy: From Ads and Press Release to On-Air and Online Promos: All You Need to Create Copy That Sells. Adams Media.

Sloan, J. (2006). Learning to Think Strategically. Butterworth-Heinemann.

Smart, G., & Brown, N. (2008). Developing a “discursive gaze”: Participatory action research with student interns encountering new genres in the activity of the workplace. In N. Artemeva and A. Freedman (Eds.), Rhetorical Genre Studies and beyond, 241- 282. Inkshed.

Smith, E. E., & Kosslyn, S. M. (2006). Cognitive Psychology: Mind and Brain. Prentice Hall.

Smith, F. (1994). Writing and the Writer, 2nd ed. Lawrence Erlbaum Associates.

Smith, H., & Fingar, P. (2002). Business Process Management: The Third Wave. Meghan-Kiffer Press.

Smith, H. J., K. Haimes-Korn, & B. Oliver. Portfolios for Technical and Professional Communicators. Upper Saddle River, NJ: Pearson/Prentice Hall, 2007.

Smith, L. (2006 May 09). 3 Ways to Create a High-Performance Team. Ezine @rticles.

Smith, P., & Ragan, T. J. (2004). Instructional Design, 3rd ed. John Wiley & Sons.

Smith, R. M. (2008). Conquering the Content: A Step-by-Step Guide to Online Course Design. Jossey-Bass.

Smith-Worthington, D., & Jefferson, S. (2004). Technical Writing for Success. South-Western Educational Publishing.

Snyder, C. (2003). Paper prototyping: Fast and simple techniques for designing and refining the user interface. Morgan Kaufmann.

Software Engineering Institute. (1996). Continuous Risk Management Guidebook. SEI.

Solomon, G., & Schrum. L. (2007). Web 2.0: New Tools, New Schools. International Society for Technology in Education.

Solso, R. L., MacLin. O. H., & MacLin, M. K. (2007). Cognitive Psychology, 8th ed. Allyn & Bacon.

Speser, P. L. (2006). The Art and Science of Technology Transfer. John Wiley & Sons.

Spilka, R. (1993). Writing in the Workplace: New Research Perspectives. Southern Illinois University Press.

Spinuzzi, C. (2008). Network: Theorizing Knowledge Work in Telecommunications. Cambridge University Press.

Splaine, S. (2001). The Web Testing Handbook. STQE Publishing.

Spool, J. M., et al. (1998). Web Site Usability: A Designer’s Guide. Morgan Kauffman.

Spruiell, W. C., & Zemach, D. E. (2001). Schaum’s Easy Outline of Writing and Grammar. McGraw-Hill.

St. Amant, K. S., & Nahrwold, C. (2007). Acknowledging complexity: Rethinking program review and assessment in technical communication. Technical Communication, 54(4), 409–411.

St. Amant, K. (2007). Online education in an age of globalization: Foundational perspectives and practices for technical communication instructors and trainers. Technical Communication Quarterly, 16(1), 13-30.

St. Amant, K. (2000). Expanding translation use to improve the quality of technical communication. IEEE Transactions on Professional Communication, 43(3), 323-326.

St Amant, K. (2005). A prototype theory approach to international image design. IEEE Transactions on Professional Communication, 48(2), 219-222.

St Germaine-Madison, N. (2006). Instructions, visuals, and the English-speaking bias of technical communication. Technical Communication, 53(2), 184-194.

St. Laurent, S. (1999). XML: A Primer, 2nd ed. M&T Books.

Stahl, T., Voelter, M., & Czarnecki, K. (2006). Model-Driven Software Development: Technology, Engineering, Management. John Wiley & Sons.

Stamou, G., & Kollias. S. (2005). Multimedia Content and the Semantic Web: Standards, Methods and Tools. John Wiley & Sons.

Staples, K., & Ornatowski, C. (1997). Foundations for Teaching Technical Communications: Theory, Practice and Program Design. Ablex Publishing.

Stark, P. B., & Flaherty, J. (2003). The Only Negotiating Guide You’ll Ever Need: 101 Ways to Win Every Time in Any Situation. Broadway Books.

Steinberg, E. R. (Ed.). (1991). Plain Language: Principles and Practices. Wayne State University Press.

Steingold, F. S., & Schroeder, A. (2007). The Employer’s Legal Handbook, 8th ed. NOLO.

Stelzner, M. A. (2006). Writing White Papers: How to Capture Readers and Keep Them Engaged. WhitePaperSource Publishing.

Sternberg, R. J. (2008). Cognitive Psychology, 5th ed. Wadsworth Publishing.

Stevens, A., & Gentner, D. (Eds.). (1983). Mental Models. Lawrence Erlbaum Associates.

Stew, D. W., Shamdasani, P. M., & Rook, D. (2007). Focus Groups: Theory and Practice, 2nd ed. Sage Publications.

Stewart, C. J., & Cash, W. B. (2008). Interviewing, 12th ed. McGraw-Hill.

Stewart, D. L. (2008). Building Enterprise Taxonomies. Mokita Press.

Stewart, E. C., & Bennett, M. J. (1991). American Cultural Patterns: A Cross-Cultural Perspective, Revised Edition. Intercultural Press.

Stewart, R. D. (1991). Cost Estimating, 2nd ed. John Wiley & Sons.

Stim, R. (2009). Patent, Copyright & Trademark: An Intellectual Property Desk Reference, 10th ed. NOLO.

Stone, D., Jarrett, C., Woodroffe, M., & Minocha, S. (2006). User Interface Design and Evaluation. Morgan Kaufmann.

Storti, C. (1994). Cross-Cultural Dialogues: 74 Brief Encounters with Cultural Difference. Intercultural Press.

Stoughton, M. (1996). Substance & Style: Instruction and Practice in Copyediting. EEI Press.

Stowell, S., & Mead, S. (2005). Ahead of the Curve: A Guide to Applied Strategic Thinking. CMOE Press.

Strauss, D., & Layton, T. C. (2002). How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions. Berrett-Koehler Publishers.

Streifel, R. A., Beebe, B. L., Veil, S. R., & Sellnow, T. L. (2006). Significant Choice and Crisis Decision Making: MeritCare’s Public Communication in the Fen- Phen Case. Journal of Business Ethics, 69(4), 389–397.

Stroh, L. K., & Jackson, H. H. (2005). The Basic Principles of Effective Consulting. Lawrence Erlbaum Associates.

Strother, J.B. (2002). Preparing material for the international marketplace: more than technical localization required. Proceedings from IPCC 2002: IEEE International Professional Communication Conference, 2002, 51-59.

Stroud, S. (2008). John Dewey and the question of artful communication. Philosophy and Rhetoric, 41(2), 153-183.

Strunk, W. Jr., & White, E.B. (2000). The Elements of Style, 4th ed. Pearson Higher Education.

Stuart, M. C. (Ed.). (2007). The Complete Guide to Medical Writing. Pharmaceutical Press.

Stygall, G. (1991). Text in Oral Context: Jury Instructions in an Indiana Trial. In C. Bazerman and James P. (Eds.), Textual Dynamics of the Professions. The University of Wisconsin Press.

Sugarman, J. (2006). The Adweek Copywriting Handbook: The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America’s Top Copywriters. John WIley & Sons.

Sulaiman, A. N., & Olivier, P. (2007). How Do People Collaborate Using Paper Documents around a Table: An Observational Study. University of Newcastle upon Tyne.

Sullivan, N. F. (1996). Technology Transfer: Making the Most of Your Intellectual Property. Cambridge University Press.

Sun Technical Publications. (2003). Read Me First! A Style Guide for the Computer Industry, 2nd ed. Prentice Hall PTR.

Sutton, M. (1996). Document Management for the Enterprise: Principles, Techniques, and Applications. John Wiley & Sons.

Svenonius, E. (2000). The Intellectual Foundation of Information Organization. Massachusetts Institute of Technology.

Swales, J. (1990). Genre Analysis: English in Academic and Research Settings. Cambridge University Press.

Swarts, J. (2005). PDAs in Medical Settings: The Importance of Organization in PDA Text Design. IEEE Transactions on Professional Communication 48, no. 2, 161–176.

Swoyer, C. (2003). Relativism The Linguistic Relativity Hypothesis. In Stanford Encyclopedia of Philosophy. Retrieved May 14, 2010, from

Sydik, J. (2007). Design accessible web sites: 36 keys to creating content for all audiences and platforms. Pragmatic Bookshelf.

Sambhanthan, A., & Good, A. (2011). Implications for improving accessibility to e-commerce websites in developing countries: a study of hotel websites. International Journal of Knowledge Based Organizations, 1(2).