Huettner, Brenda. Macromedia Captivate: The Definitive Guide. Plano, TX: Wordware Publishing, 2005.

Content Management Systems

Clark, D. (2008). Content Management and the Separation of Presentation and Content. Technical Communication Quarterly, 17(1), 35-60. doi:10.1080/10572250701588624.

This article contains information about why presentation, or format, and content should be kept separate, as well as some information about different types of Content Management Systems.

Andersen, R. (2011). Component Content Management: Shaping the Discourse through Innovation Diffusion Research and Reciprocity. Technical communication quarterly, 20(4), 384-411. doi: 10.1080/10572252.2011.590178

This article talks about how Technical Communicators scholars should be involved in the CCM development. Has some good insight as to how Component Content Management works and why choosing the right one is important.

McKeever, S. (2003). Understanding Web content management systems: evolution, lifecycle and market. Industrial management & data systems, 103(8/9), 686-692. doi:10.1108/02635570310506106

This article is from 2003 and explains how Web Content Management Systems work and explains the life cycle of content through Web Content Management Systems.

Patel, S. K., Rathod, V. R., & Patel, N. A. (2011). Open Source CMS Selection – A Mystery. International journal on computer science & engineering, 24-28.

This is an international article, which contains information about different brands of Content Management System software programs.

Rockley, A., Cooper, C., & Halvorson, K. (2012). Managing enterprise content: A unified content strategy. Berkeley, CA: New Riders.

The section of the book titled “The Role of Content Management” describes the different types of Content Management Systems and the advantages and disadvantages of each.

Self, T. (2011). The DITA Style Guide: Best Practices for Authors: Scriptorium Publishing.

This e-book explains a lot about what the Darwin Information Typing Architecture is and how to use it to its full potential.

Crystal Reports

Tuile, Christopher. Mastering Business Analysis with Crystal Reports 9. Plano, TX: WordWare Publishing, 2003.


Doyle, Michael. Dreamweaver MX e-Learning Toolkit. New York, NY: Wiley Publishing, 2003.

Grannell, Craig, et al. Foundation Macromedia Dreamweaver MX 2004. Friends of ED, 2004.


Vering, Matthias, et al. The E-Business Workplace: Discovering the Power of Enterprise Portals. New York, NY: John Wiley & Sons, 2001.


Horton, William K. and Katherine Horton. E-Learning Tools and Technologies. Indianapolis, IN: John Wiley & Sons, 2003.


Yeung, Rosanna. Macromedia Flash MX 2004 Hands-On Training (H.O.T). Berkeley, CA: Pearson Education, 2003.


Jackson, Ken and Sonya Keene. FrameMaker to HTML: Single Source Solution for Paper and Web. Reading, MA: Harlequin Group Limited, 1997.

O’Keefe, Sarah S. and Sheila A. Loring. FrameMaker 7: The Complete Reference. Berkeley, CA: McGraw-Hill, 2002.

O’Keefe, Sarah S. and Sheila A. Loring. Publishing Fundamentals: Unstructured FrameMaker 8. Scriptorium Press, 2008.


Bender, Hy. Essential Software for Writers: a Complete Guide for Everyone Who Writes with a PC. Cincinnati, OH: Writer’s Digest Books, 1993.

McMurray, David A. Power Tools for Technical Communication. Orlando FL: Harcourt College Publishers, 2002.


Musicano, Chuck and Bill Kennedy. HTML and XHTML: The Definitive Guide, 5th ed. Sebastopol, CA: O’Reilly & Associates, 2002.


Harrington, Richard and Scott Rekdal. How to Wow with PowerPoint. Berkeley, CA: Peachpit Press, 2007.


Hedtke, John, and Brenda P. Huettner. RoboHelp for the Web. Plano, TX: Wordware Publishing, 2002.

Siegel, Kevin A. Essentials of RoboHelp HTML X5. Riva: IconLogic, 2004.


Ensign, Chet. SGML: The Billion Dollar Secret. Upper Saddle River, NJ: Prentice Hall, 1997.

Turner, Ronald C. Timothy A. Dougas, and Audrey J. Turner. Read Me First: SGML for Writers and Editors. Upper Saddle River, NJ: Prentice Hall, 1995.


Abdulezer, Loren, et al. Skype™ for Dummies. Hoboken, NJ: Wiley Publishing, 2007.

Max, Harry and Taylor Ray. Skype™: The Definitive Guide. Que Publishing, 2006.

Shepherd, Andrew. The Complete Idiot’s Guide to Skype™ for PCs. New York, NY: Penguin Group, 2006.


Toot, Michael S. and Derek Torres. Unofficial Guide to Windows XP. Indianapolis, IN: John Wiley & Sons, 2006.

Torres, Derek and Stuart Mudie. Unofficial Guide to Windows Vista. Hoboken, NJ: John Wiley & Sons, 2007.


Cowan, Charles. XML in Technical Communication. Croydon, UK: Institute of Scientific and Technical Communicators, 2008.

Dick, Kevin. XML: A Manager’s Guide. Boston, MA: Addison-Wesley, 2000.

Ethier, Kay. XML and FrameMaker. Apress, 2004.

St. Laurent, Simon. XML: A Primer, 2nd ed. Foster City, CA: M&T Books, 1999.