Bibliography – Tools


Huettner, Brenda. Macromedia Captivate: The Definitive Guide. Plano, TX: Wordware Publishing, 2005.

Crystal Reports

Tuile, Christopher. Mastering Business Analysis with Crystal Reports 9. Plano, TX: WordWare Publishing, 2003.


Doyle, Michael. Dreamweaver MX e-Learning Toolkit. New York, NY: Wiley Publishing, 2003.

Grannell, Craig, et al. Foundation Macromedia Dreamweaver MX 2004. Friends of ED, 2004.


Vering, Matthias, et al. The E-Business Workplace: Discovering the Power of Enterprise Portals. New York, NY: John Wiley & Sons, 2001.


Horton, William K. and Katherine Horton. E-Learning Tools and Technologies. Indianapolis, IN: John Wiley & Sons, 2003.


Yeung, Rosanna. Macromedia Flash MX 2004 Hands-On Training (H.O.T). Berkeley, CA: Pearson Education, 2003.


Jackson, Ken and Sonya Keene. FrameMaker to HTML: Single Source Solution for Paper and Web. Reading, MA: Harlequin Group Limited, 1997.

O’Keefe, Sarah S. and Sheila A. Loring. FrameMaker 7: The Complete Reference. Berkeley, CA: McGraw-Hill, 2002.

O’Keefe, Sarah S. and Sheila A. Loring. Publishing Fundamentals: Unstructured FrameMaker 8. Scriptorium Press, 2008.


Bender, Hy. Essential Software for Writers: a Complete Guide for Everyone Who Writes with a PC. Cincinnati, OH: Writer’s Digest Books, 1993.

McMurray, David A. Power Tools for Technical Communication. Orlando FL: Harcourt College Publishers, 2002.


Musicano, Chuck and Bill Kennedy. HTML and XHTML: The Definitive Guide, 5th ed. Sebastopol, CA: O’Reilly & Associates, 2002.


Harrington, Richard and Scott Rekdal. How to Wow with PowerPoint. Berkeley, CA: Peachpit Press, 2007.


Hedtke, John, and Brenda P. Huettner. RoboHelp for the Web. Plano, TX: Wordware Publishing, 2002.

Siegel, Kevin A. Essentials of RoboHelp HTML X5. Riva: IconLogic, 2004.


Ensign, Chet. SGML: The Billion Dollar Secret. Upper Saddle River, NJ: Prentice Hall, 1997.

Turner, Ronald C. Timothy A. Dougas, and Audrey J. Turner. Read Me First: SGML for Writers and Editors. Upper Saddle River, NJ: Prentice Hall, 1995.


Abdulezer, Loren, et al. Skype™ for Dummies. Hoboken, NJ: Wiley Publishing, 2007.

Max, Harry and Taylor Ray. Skype™: The Definitive Guide. Que Publishing, 2006.

Shepherd, Andrew. The Complete Idiot’s Guide to Skype™ for PCs. New York, NY: Penguin Group, 2006.


Toot, Michael S. and Derek Torres. Unofficial Guide to Windows XP. Indianapolis, IN: John Wiley & Sons, 2006.

Torres, Derek and Stuart Mudie. Unofficial Guide to Windows Vista. Hoboken, NJ: John Wiley & Sons, 2007.


Cowan, Charles. XML in Technical Communication. Croydon, UK: Institute of Scientific and Technical Communicators, 2008.

Dick, Kevin. XML: A Manager’s Guide. Boston, MA: Addison-Wesley, 2000.

Ethier, Kay. XML and FrameMaker. Apress, 2004.

St. Laurent, Simon. XML: A Primer, 2nd ed. Foster City, CA: M&T Books, 1999.