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Hass, Anne Mette Jonassen. Configuration Management Principles and Practice. Addison-Wesley Professional, 2008.
Lyon, David Douglas. Practical CM III: Best Configuration Management Practices for the 21st Century, 2nd ed. Pittsfield, MA: Raven Publishing, 2008.
Barrett, Derm. Fast Focus on TQM: A Concise Guide to Companywide Learning. Portland, OR: Productivity Press, 1994.
Crosby, Philip B. Quality Is Free. New York, NY: McGraw-Hill, 1979.
Crosby, Philip B. Quality Without Tears. New York, NY: New American Library, 1984.
Damelio, Robert and William Englehaupt. An Action Guide to Making Quality Happen. Quality Resources, 1995.
Evans, James R. Total Quality: Management, Organization and Strategy, 4th ed. South-Western College Publishing, 2004.
Hoyle, David. Quality Management Essentials. Oxford, UK: Butterworth-Heinemann, 2007.
Kemp, Sid. Quality Management Demystified. New York, NY: McGraw-Hill Professional, 2005.
Keyes, J. Solving the Productivity Paradox: TQM for Computer Professionals. New York, NY: McGraw-Hill, 1995.
Don, Bruce W. Network Technologies for Networked Terrorists: Assessing the Value of Information and Communication Technologies to Modern Terrorist Organizations. Santa Monica, CA: RAND Homeland Security, 2007.
Gutiérrez, Jairo. Business Data Communications and Networking: A Research Perspective. Hershey, PA: Idea Group, 2007.
Braspenning, Neils. Model-Based Integration and Testing: Bridging the Gap between Academic Theory and Industrial Practice. Saarbrucken, Germany: VDM Verlag, 2008.
Blank, Ronald. The Basics of Quality Auditing. Portland, OR: Productivity Press, 1999.
Webber, Larry and Michael Wallace. Quality Control for Dummies. Hoboken, NJ: Wiley Publishing, 2007.
Robinson, Ralph E. Documenting ISO 9001:2000: Documentation for a Robust QMS. Portland, OR: Productivity Press, 1998.
Root Cause Analysis
Ammerman, Max. The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors. Portland, OR: Productivity Press, 1998.
Schulmeyer, G. Gordon. Handbook of Software Quality Assurance, 4th ed. Norwood, MA: Artech House Publishers, 2007.
Weinberg, Gerald M. Quality Software Management: Vol 1 Systems Thinking. New York, NY: Dorset House Publishing, 1992.
Barnum, C. Usability Testing and Research. New York, NY: Longman, 2002.
Dumas, Joseph S. and Janice C. Redish. A Practical Guide to Usability Testing, revised edition. Bristol, UK: Intellect, Ltd., 1999.
Mitchell, Peter P. A Step-by-Step Guide to Usability Testing. Lincoln, NE: iUniverse, 2007.
Nielsen, Jakob and Robert L. Mack (eds.). Usability Inspection Methods. New York, NY: John Wiley & Sons, 1994.
Rubin, Jeffrey, Dana Chisnell, and Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd ed. Indianapolis, IN: Wiley Publishing, 2008.
Akao, Yoji. Quality Function Deployment: Integrating Customer Requirements into Product Design. Portland, OR: Productivity Press, 1990.
Hubbard, Scott E. Validating Information Products: A Step-By-Step Approach. Dayton, OH: NCR Corporation, 1989.
Ash, Lydia. The Web Testing Companion: The Insider’s Guide to Efficient and Effective Tests. Indianapolis, IN: John Wiley Publishing, 2003.
Nguyen, Hung Q., et al. Testing Applications on the Web: Test Planning for Mobile and Internet-Based Systems, 2nd ed. Indianapolis, IN: Wiley Publishing, 2003.
Splaine, Steven. The Web Testing Handbook. Orange Park, FL: STQE Publishing, 2001.
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