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Dreyfus, Hubert L. and Stuart E. Dreyfus. Mind Over Machine. New York, NY: Macmillan, 1986.

Ehn, Pelle. Work-Oriented Design of Computer Artifacts. Hillsdale, NJ: Lawrence Erlbaum Associates, 1989.

Macaulay, David. The Way Things Work. Boston, MA: Houghton Mifflin, 1988.

Norman, Donald A. The Design of Everyday Things. New York, NY: Doubleday, 2002.


Campbell, Drew. Technical Theater for Nontechnical People. New York, NY: Allworth, 2007.

Information Anxiety

Wurman, Richard Saul. Information Anxiety 2. Indianapolis, IN: Que Publishing, 2001.


Kress, Gunther. Literacy in the New Media Age. London, UK: Routledge, 2003.

Supply Chain Management

Gattoma, John, Robert Ogulin, and Mark W. Reynolds. Gower Handbook of Supply Chain Management, 5th ed. Aldershot, UK: Gower Publishing, 2003.

Ijioui, Raschid, Heike Emmerich, and Michael Ceyp. Strategies and Tactics in Supply Chain Event Management. Springer, 2007.

Ross, David Frederick. Distribution Planning and Control: Managing in the Era of Supply Chain Management, 2nd ed. New York, NY: Springer, 2003.

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