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Conflict Management

Jones, Tricia and Ross Brinkert. Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Thousand Oaks, CA: Sage Publications, 2007.


Brounstein, Marty. Coaching and Mentoring for Dummies. Foster City, CA: IDG Books, 2000.

Jerome, Paul J. Coaching through Effective Feedback. Pfeiffer, 1999.


Cohen, Norman. The Mentee’s Guide to Mentoring. Amherst, MA: HRD Press, 1999.

Ensher, Ellen A. and Susan E. Murphy. Power Mentoring: How Successful Mentors and Proteges Get the Most Out of Their Relationships. San Francisco, CA: Jossey-Bass, 2005.

Maxwell, John C. Mentoring 101. Nashville, TN: Thomas Nelson, 2008.

Peddy, Shirley. The Art of Mentoring: Lead, Follow and Get Out of the Way, rev exp. Houston, TX: Bullion Books, 2001.

Performance Management

Carter, Earl and Francis McMahon. Improving Employee Performance Through Workplace Coaching: A Practical Guide to Performance Management. London, UK: Kogan Page, 2005.

Dotlich, David L. and Peter C. Cairo. Action Coaching: How to Leverage Individual Performance for Company Success, 2nd ed. San Francisco, CA: Jossey-Bass, 1999.

Harvard Business School Press. Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance. Harvard Business School Press, 2004.

Holliday, Micki. Coaching, Mentoring, and Managing: Breakthrough Strategies to Solve Performance Problems and Build Winning Teams, 2nd ed. Franklin Lakes, NJ: Career Press, 2001.

Kirkpatrick, Donald L. Improving Employee Performance through Appraisal and Coaching, 2nd ed. New York, NY: AMACOM, 2006.

Loehr, Anne and Brian Emerson. A Manager’s Guide to Coaching: Simple and Effective Ways to Get the Best from Your Employees. New York, NY: AMACOM, 2008.


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