Business Process Management


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Change Management

Harmon, P. Business Process Change. San Francisco, CA: Morgan Kaufmann, 2003.

Scheer, A.G. et al. Business Process Change Management. Springer, 2003.


Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee, WI: American Society for Quality, 1999.

Burlton, R.T. Business Process Management. Indianapolis, IN: Sams Publishing, 2001.

Goldratt. Eliyahu M. and Jeff Cox. The Goal: A Process of Ongoing Improvement, 2nd revised edition. Great Barrington, MA: North River Press, 1992.

Harrington, H. James. Business Process Improvement. New York, NY: McGraw-Hill, 1991.

Jeston, John and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations, 3rd ed. Burlington, MA: Butterworth-Heinemann, 2006.

Smith, H. and P. Fingar. Business Process Management: The Third Wave. Meghan-Kiffer Press, 2002.

Maturity Models

Fisher, D.M. The Business Process Maturity Model: A Practical Approach for Identifying Opportunities for Optimization. 2004.


Christopher, William F. and Carl G. Thor. Handbook for Productivity Measurement and Improvement. Portland, OR: Productivity Press, 1993.

Process Improvement

Harbour, Jerry. Cycle Time Reduction. Quality Resources, 1995.

Harbour, Jerry. The Process Reengineering Handbook: Practical Steps to Working Smarter and Faster Through Process Improvement. Quality Resources, 1995.

Junewick, Mary A. LeanSpeak: The Productivity Business Improvement Dictionary. New York, NY: Productivity Press, 2002.

Process Mapping

Damelio, Robert. The Basics of Process Mapping. Portland, OR: Productivity Press, 1996.

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow. Chico, CA: Paton Press, 2005.

Workflow Modeling

Laguna, Manuel and Johan Marklund. Business Process Modeling, Simulation, and Design. Upper Saddle River, NJ: Pearson Education, 2005.

Sharp, Alec and Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Application Development, 2nd ed. Norwood, MA: Artech House Publishing, 2008.

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