Usability Testing Process

Helpful Literature

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, by Jeffrey Rubin

The Design of Everyday Things, by Donald A. Norman

Methods

• A glossary of usability methods to consider when conducting usability tests
• Eight tips for designing usability tests
• Tips for Setting up Usability Labs

Plan

Click the following links for defining testing terms and a test plan:

• Usability Planning
• Plan Template

Team Members

Click the following links for a description of the different roles that are involved in a usability test:

• Moderating Multiple Personalities
• Test Facilitation

Question Types

Click this link for a description of qualitative and quantitative testing: Quantitative and Qualitative Data: Getting It Straight

• Qualitative: Click this link for a PDF file that will help users determine qualitative questions for their test: Qualitative Evaluation Techniques
• Quantitative: Click this link for samples of a quantitative software: A Practical Guide to Measuring Usability
• Samples: Click the following links for sample questions that can be incorporated into a usability test:
  • Usability Evaluation Questions
  • List of Questions to Ask Website-Usability Testers

Audience Targeting

Click this link to read about narrowing your audience and analyzing the results: KidsCom Enlists Its Audience’s Help in Shaping Site Avatars

Sample Video

Click this link for a sample video of a usability test: Usability Test Demo