Wiki Tag: products


Technical Communicators Produce Four General Categories of Documents Technical communicators produce documents in a variety of media, including online, print, video, and audio, for use on devices such as computers and mobile devices. The four general categories of documents include: Documents that explain products, services, and policies. Technical communicators do so through materials such as help, technical […]

Tools and Technologies

Tools and Technologies in Technical Communication This topic is about how you decide which tools to use for what. Note that some tools can be used for more than one function. This topic includes the following content: Tools for authoring content: This topic contains a collection of programs or applications used to create, edit, maintain, or otherwise support creating […]

Standards in Technical Communication

Following Technical Communication Standards Following standards ensures that technical communicators can easily share source files (that is, the computer files that contain content) and information, and present it in various ways. Dr. Annette Reilly edited a special issue of the STC magazine Intercom (Nov. 2008), dedicating it to standards relevant to technical communicators. Standards for […]

Producing Information

Technical Communication Products Technical communicators produce four general categories of documents: Documents that explain products, services, and policies. Materials in this category include help, technical-support websites, user’s guides, service guides, references, and policies and procedures. Documents that share scientific and technical information. Materials in this category include technical reports, scientific articles, conference presentations, and book-length projects. Documents that train users […]

Product Metrics

About Product Metrics Product metrics are measurements of attributes that contribute to quality or user satisfaction. Product metrics tend to measure attributes that increase user satisfaction. Product metrics can be measured and reported as part of documentation quality assurance. An example of an easily obtained metric is the number of typographical errors in a document. […]

Managing Technical Communication Groups

People Management People management involves choosing staff to work on projects and coaching them to their highest levels of performance. Managing people Project Management Project management involves estimating schedules and budgets, assuring quality, and preparing for the unexpected Managing projects Business Management Business management is about the challenges of strategic planning, preparing business cases, marketing a […]

Information Design and Development

Theories and practices in information management include design, development, delivery, quality assurance, translation, globalization, and localization. Information Management Information Management brings together topics like single-source authoring, topic-based authoring, and content management. Information Design Information Design includes needs assessments, information architecture, and accessibility. You can also find information about instructional design here. Information Development Information Development […]

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