Wiki Tag: methods

Usability Research

About Usability Research Usability describes the ease with which users can use a product or piece of information to achieve their goals. Usable products or information should enable users to complete tasks and achieve goals with increased efficiency, effectiveness, and satisfaction. Employing usability and its related user-centered design methodologies can result in increased productivity and […]

Usability Testing

About Usability Testing Usability testing is a practice intended to evaluate a product or information product by testing it with users against a pre-defined set of criteria. Usability testing involves the following activities: Planning a Test: Usability test plans state the specific information or research need and outline test methods and instruments that will be […]

User-Centered Design

About User-Centered Design User centered design is a design philosophy wherein development organizations place users (capabilities, needs and wants) at the center of the design process. This has implications for both product and information development. Technical communicators familiar with user-centered design methodologies can add value to organizations by acting as evangelists and subject matter experts for […]

User Research and Analysis

About User Research and Analysis User research and analysis is important for technical communicators because it provides the background knowledge, scope, and reference that is required to develop user-centered information products. Technical communicators, with their research, interviewing and analytic skills, are positioned to become organizational experts on user research and analysis. User research can involve […]

Quantitative Methods

About Quantitative Methods Quantitative methods involve counting, gathering, and analyzing data. Counting or gathering quantitative data might include performing a content analysis, experimental research, survey research, or Web analytics research, to name a few possible tasks. Analyzing data involves statistical calculations and analysis, including ANOVA, chi square, correlation, t-test, as well as other statistical tests […]

Qualitative Methods

About Qualitative Methods Qualitative research seeks to find out why. For example, the research seeks to learn why someone acts the way that they do, rather than counting how many times that person acts in that way. You can find out why a group of high-school freshmen enjoy pizza for lunch versus meatloaf. You cannot, however, […]

Human Factors

About Human Factors Human factors is the science of understanding the human body, mind, and cognitive processes that relate to how users use products and information. While tied to the concepts of user-centered design and user research and analysis, human factors is unique because it extends to the physical and physiological needs that affect a […]

Research Methods

Research Methods in Technical Communication The traditional split in research methods has been between qualitative methods, which look at why, and quantitative methods, which look at how many. Qualitative Methods Quantitative Methods Another approach is to organize research methods according to the research subject, including: Usability Research

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