To be certified, an applicant must demonstrate proficiency in several areas of practice reflecting the major activities of technical communication. Broadly speaking, they are:
- User, Task, and Experience AnalysisDefine the users of the documentation, analyze the tasks that the documentation must support, and describe the experience users should have.
- Information DesignPlan documentation deliverables to support those tasks. Design the organization, presentation, and technical architecture (where appropriate) for each deliverable.
- Process ManagementPlan the documentation schedule and monitor and report project process against that schedule.
- Information DevelopmentCreate new content or modify existing content.
- Information ProductionBuild the information in appropriate outputs and promote those builds to the appropriate distribution channels.
- Review Coordination and ReconciliationManage review processes in which input on draft material is sought from subject-matter experts, editors, users, and other stakeholders.