To be certified, an applicant must demonstrate proficiency in several areas of practice reflecting the major activities of technical communication. Broadly speaking, they are:
  • User, Task, and Experience Analysis—Define the users of the documentation, analyze the tasks that the documentation must support, and describe the experience users should have.
  • Information Design—Plan documentation deliverables to support those tasks. Design the organization, presentation, and technical architecture (where appropriate) for each deliverable.
  • Process Management—Plan the documentation schedule and monitor and report project process against that schedule.
  • Information Development—Create new content or modify existing content.
  • Information Production—Build the information in appropriate outputs and promote those builds to the appropriate distribution channels.
  • Review Coordination and Reconciliation—Manage review processes in which input on draft material is sought from subject-matter experts, editors, users, and other stakeholders.