Managing Client Expectations
See Avoiding Client/Contractor Nightmares Best Practices for Contractor Management, Sherry Michaels, Maggie Haenel, Ann Backhaus
See Networking the World Over, Bouquet, Luc, Ken E. d'Albenas, Frederic R. Menezes, Alison Reynolds and Valerie Gilliotte (Intercom 2001)
Consensus BuildingContribute if you know about Consensus Building and can improve this section.
You: The BrandContribute if you know about branding and can improve this section.
Representing Your Industry
- Core Competencies: The Essence of Technical Communication, George Hayhoe
- Demonstrating the Effectiveness and Value of Technical Communication Products and Services, Saul Carliner
- A Different Perspective on Measuring the Effectiveness of Technical Communication (PDF), Ellis Pratt
- Proving Worth: What Technical Communication Managers Must Do to Prove the Value of Their Deliverables, Hannah Kirk