Designing and Developing InformationThis topic describes how to define a technical communication project, determine how the content will be presented, develop and produce that content, and assess the content's effectiveness. Specific subtopics include:
- Creating technical content
- Producing technical content
- Preparing world-ready content
- Assessing technical content
Managing Technical Communication GroupsThis subtopic describes the processes of estimating and tracking projects, managing technical communicators, and making decisions affecting an entire technical communication staff.
Technical Communication ProductsTechnical communicators produce four general categories of documents:
- Documents that explain products, services, and policies. Materials in this category include help, technical-support websites, user’s guides, service guides, references, and policies and procedures.
- Documents that share scientific and technical information. Materials in this category include technical reports, scientific articles, conference presentations, and book-length projects.
- Documents that train users to develop skills. Materials in this category include online tutorials, job aids (quick references), and materials for use in face-to-face classrooms and virtual classrooms.
- Documents that market products and services. Materials in this category include proposals, marketing websites, white papers, catalogs, brochures, and newsletters.